Shipping Policy

Thanks for shopping with https://www.kloowatch.com/

We offer free shipping within the United States. Shipping outside of the US is not currently supported.

 Taxes: Our website does not charge any taxes!

 Shipping Time:

The Shipping Time for products is usually about 6-12 working days. 

 Order Processing Time:

The order processing time usually takes about 1-2 working days.

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

 Tracking:

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 24 to 48  hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 24 hours.  
  • We use USPS、DHL or UPS for your delivery.

 Shipping Time Exceeded:

If your order is delayed, please contact us via email support@kloowatch.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

About Customs

  • In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges.We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs, duties, or tariff.

Important:

We are not responsible if a package cannot be delivered due to missing, incomplete or incorrect destination information.

Please enter correct shipping details during checkout. We are not responsible for lost packages if shipping information is not entered correctly before your item is shipped.

If you find that your shipping details are incorrect, please email us at support@kloowatch.com as soon as possible.

The tariff of countries within the range of deliverable are borne by us.

Note:
There are some other factors impacting delivery time, such as weather and local policy, the estimated delivery time is only for reference.

Should you have any questions about the Shipping Policy, please contact us:

Address:  No.1 Shui Mu Road, Xili Street, Nanshan District, Shenzhen, Guangdong, China (This is only the office location, not the return address)

Email: support@kloowatch.com 

Phone: +86 13410712106

Working time: Monday to Friday 9:00 AM - 6:00 PM (GMT+08:00)